Telephone Assistance
+39 0434 786133
Our customer care is at your service to offer technical assistance or advise you in choosing the solution you are looking for
Call us at +39 0434.786133 Mon/Fri :
8.30 AM - 1.00 PM; 2.00 - 5.30 PM
Need help? Check out the FAQ
Order delivery
Who should I make the check payable to?
The check to be given to the courier must be made out to IC Intracom Italia Spa
Which courier will deliver the order?
The goods are shipped via our express courier. However, it is possible to request a particular courier to our Customer Service.
How much are the delivery costs?
Delivery costs start from € 6.50 + VAT and depend on the total weight of the goods as indicated in the table in the conditions of sale.
What should I check when the courier delivers the goods to me?
Packages are sealed with adhesive tape. In no case other closing materials are used.
In the event of a claim or altered closure, in order to activate the insurance procedure and obtain compensation, we invite you to carefully check the conditions of the material upon receipt of the order. Any external damage must be immediately reported to the courier, adding the words "acceptation with reserve because the package is damaged" on the accompanying document and communicated within 8 days.
Do you deliver abroad?
Yes. Techly can accept orders for delivery within the territory of the European Community
Can I specify a destination address different from the billing address?
Yes. During the checkout it is possible to enter a shipping address which is different from the billing address.
Payments
What credit cards do you accept?
Major credit or debit cards. We accept all cards that rely on the Mastercard, Visa and American Express circuits.
For more details go to the conditions of sale.
What are the coordinates for making the bank transfer?
Account holder: IC Intracom Italia S.p.a.
Bank: BANCA PREALPI - AG. DI ODERZO
IBAN: IT 69 Y 08904 61860 014000005601
SWIFT: CCRTIT2TPRE
Account holder: IC Intracom Italia S.p.a.
Bank: Conto Bancoposta
IBAN: IT13Z 07601 12500 000058753922
SWIFT: BPPIITRRXXX
Order status
How can I check the progress of my order?
You can check the status of your purchase at any time in the "My orders" section of your Personal Area.
Product Warranty
Is the invoice valid as a guarantee?
Yes, the invoice is a valid document for the exercise of the guarantee.
The products are covered by the manufacturer's conventional warranty and by the 24-month warranty for lack of conformity pursuant to Legislative Decree no. 24/02. To use the warranty, you will need to keep the invoice that you will receive together with the purchased goods.
Billing
When will I receive the invoice?
A courtesy copy of the invoice in PDF format will be sent by email within 24 hours of order fulfillment. Furthermore, if already available, it can also be downloaded in the "My orders" section of your Personal Area.
Personal data
Can I change my personal data?
Access data, passwords, shipping addresses, billing addresses, telephone numbers, can be changed in your Personal Area.
To change the tax data, company name, VAT number, C.F. it is necessary to contact our sales department.
